Returns and Exchange
New returns are defined as product purchased from Bottomless Suspension within the previous 30 days that are received by us in undamaged and salable condition. The customer is responsible for all shipping costs unless prior arrangements are made.
Defective returns are those items that have failed in service due to defects in manufacture or workmanship and are covered by the manufacturer’s warranty. Some manufacturers require the customer to contact them before an RGA can be issued. Defective items are subject to inspection by the manufacturer’s representative before credit can be issued. The customer is responsible for all shipping costs for defective product.
All returned product is assumed to be in new and salable condition unless the customer indicates otherwise at the time the RGA is requested. Re-boxing charges will be assessed for items received with damaged packaging and may include charges to ship back to the manufacturer if necessary.
Product that is returned damaged, used, missing components or otherwise unsalable may be returned to the customer or credit given at lesser value at the discretion of Bottomless Suspension.
Exceptions to Return Policy
The following items cannot be returned:
- Any item that has been painted and or custom painted.
- Custom mechanical products.
- Opened electrical items such as computers, Unichips, programmers, wiring kits, etc.
- Special ordered items.
- Tires and wheels that have been mounted and or installed
If you are Unsure about an order you wish to place for ANY reason, then please contact our customer services department before you place an order. We cannot stop an order once it has been placed. Bottomless Suspension, LLC reserves the right to cancel any order for any reason.
All shipments should be inspected at the time of delivery. Obviously damaged packages should be refused immediately; or within the first 10 days of delivery (no claims can be filed after 10 days of delivery).
- If your damaged shipment was delivered by UPS, please call 800-PICK-UPS and report the damage.
- If your damaged shipment was delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill.
After contacting the carrier, please call our Customer Service at 507.400.7433 for further assistance.
Privacy and Site Security Policies
Bottomlesssuspension.com takes great care in making sure that your shopping experience with us is safe. As you browse our site, we are constantly working to make sure that your personal information is secure and private.
From phishing scams, to viruses, to spam e-mails, and more, internet threats are always increasing, and without a proper understanding of what to look out for with regard to security and privacy, becoming a victim can be just a few misguided clicks away.
Bottomless Suspension greatly appreciates your continued business, and we settle for nothing less than a safe, convenient, and altogether enjoyable shopping experience.
Your privacy is important to us. To best serve your shopping needs, we endeavor to provide products, services, and offers of value to you. We’re able to present meaningful offers to you through the information we collect from our interactions with you, from other customers, and from other parties. The following discloses our information gathering and dissemination practices for this Web site: BottomlessSuspension.com.
We collect certain information when you visit BottomlessSuspension.com to improve the quality of your experience. The information that we collect depends upon where you travel within our site. Anytime that you visit our site to browse, read or download information, we collect and store the name of the domain and host from which you access the Internet (for example, msn.com, aol.com, etc…); the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and the Internet address of the website from which you linked directly to our site. We use this information to measure the number of visitors to areas of our site, and to help us make our site more useful and interesting to our visitors.
Online Registration Request
If you choose to purchase a product from us, we will collect your personally identifiable information, such as your name, e-mail address, billing postal address, shipping postal address, telephone number, credit card number and expiration date (“Purchase Information”) in order to properly process your purchase. You may not modify or remove your Purchase Information – even if you cancel or return your product order – as it is necessary to maintain a record of your initial product purchase.
We run contests on our site in which we ask visitors for contact information (like e-mail address). We use contact data from our contests to send users information about our company and promotional material from some of our partners. The customer’s contact information is also used to contact the visitor when necessary and shared with other companies who may want to contact our visitors. Users may opt-out of receiving future mailings; see the choice/opt-out section below. We use vehicle identification and make and model information to tailor the visitor’s experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences.
Links to other sites
This site contains links to other sites. BottomlessSuspension.com is not responsible for the privacy practices or the content of such linked Web sites.
Although every effort is made to keep our website error free, mistakes sometimes occur. We are not responsible for typographical and or technical errors. Price and shipping rates are subject to change without notice.
All internet order sales are transacted by Bottomless Suspension, LLC, a Texas limited liability company, which has no presence outside the state of Texas.
This Agreement shall all be governed and construed in accordance with the laws of the State of Texas applicable to agreements made and to be performed in Texas. You agree that any legal action or proceeding between Bottomless Suspension, LLC and you for any purpose concerning this Agreement or the parties’ obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Texas. Any cause of action or claim you may have with respect to the Service must be commenced within six (6) months after the claim or cause of action arises or such claim or cause of action is barred. Bottomless Suspension’s LLC’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. Bottomless Suspension, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.